At GeographyEbooks.com, we prioritize your satisfaction with our products and services. Below are the terms of our refund policy, including provisions for instances where customers encounter difficulties downloading purchased products.
- Eligibility for Refund:
- Customers are eligible for a full refund if they have not successfully downloaded the purchased product(s) from our platform.
- Refunds will only be issued if the purchased product(s) remain undownloaded by the customer.
- Refund Process:
- If you encounter any challenges downloading your purchased product(s), please promptly contact our support team at support@geographyebooks.com.
- Upon receiving your notification, our technical support team will assist you remotely to facilitate the download process.
- If, despite our assistance, you are unable to download the product(s) within 24 hours, we will initiate a full refund.
- Additional Download Attempts:
- Customers are entitled to two download attempts within a 24-hour timeframe for each purchase made.
- If technical issues prevent successful download(s) despite the allotted attempts, customers must contact us immediately to seek resolution.
- Contact Us:
- For any issues with downloading purchased product(s) or inquiries about our refund policy, please reach out to our support team at support@geographyebooks.com. We are dedicated to addressing your concerns and ensuring a positive experience.
By making a purchase on GeographyEbooks.com, you agree to comply with the terms outlined in this refund policy. We reserve the right to amend or update this policy as necessary, with any changes being effective immediately upon publication.
